RE: Recent Order

In the day of pitiful customer service, score one in the win column… 

Dear John, Thank you for contacting us here at Nautilus. I apologize that the wrong upgrade was sent out to you. However, I have done ahead and created an order for you to be receiving the correct rod block for the 410 lb upgrade for the power pro. The order number is 292118. You should be seeing that part in 7-10 business days at the very latest. If you have any other questions please feel free to contact us back at 1-800-605-3369. Have a great day and thank you for contacting us here at Nautilus. Sincerely, Alden Koty Customer Care

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