As I have posted, the majority of my Windows Phone 7 usage is on a Samsung Focus. I do have access to the LG device that was part of the US Windows Phone 7 release. Looking at these two devices I have to say this is the Achilles heel of the platform. To be fair I saw the same issue when I used an Android device as well as Windows Mobile and to be honest the Windows operating system.
The Samsung is a very nice device from design but then there are the annoyances. I won’t even mention the lack of an LED for notifications because more and more devices are sadly removing them. The first debacle with the Focus was the microSD card. It came with 8MB for storage, which for a device that is supposed to act as a phone and media consumption that is just not adequate. They built a microSD card slot but then support for it became a public joke. Yes I put a 32GB microSD card in and have not had an issue. After that was the NoDo updates issue. Yes part of this was OS related and then AT&T further exacerbated the issue by delaying it. The bigger issue seemed to be getting the update to work on the Samsung devices. In both cases Windows Phone 7 was smeared, but from my perspective that was unfair or mis-directed.
Now compare the OS experience going from the Samsung Focus to the LG device… The LG is a heavy brick of a device in comparison. The screen is small and the resolution adequate at best. The user’s experience has them looking at another platform. However most of the reasons the user is considering a platform change can be attributed to the underwhelming experience the hardware offers.
Just a note, the one thing the LG has that I wish the Samsung had, and certainly not the physical keyboard, is the Play-To feature. No comment on all the press iOS gets about their apple tv connectivity as if its revolutionary, yet the LG device can play media to my network connected TVs directly.
In my opinion this is the same perception issue that the Windows desktop has experienced.